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Your satisfaction is important to us. If you are not pleased with your purchase, simply return the item to us within 30 days for replacement or a refund of the purchase price. Shipping charges are not refundable.
We cannot except returns or exchanges for worn or damaged items, and cannot accept sleeping bags, shoes, or undergarments that have been used.
Please note: As a surplus store, we carry many used and surplus products. Used and surplus products may have minor differences from the description, photo, or each other. If you have any questions or concerns about used and surplus items, please contact us before purchasing.
Instructions for Return/Exchange
Step One: Return authorization number (RMA)
Contact us to obtain a Return Merchandise Authorization (RMA) number. When approved, you will receive an email with your Return Merchandise Authorization Number along with detail shipping and packaging instructions.
Step Two: Your Item’s Original Packaging
The original packaging includes a copy of your order that helps us identify your items with your order so we can credit your account successfully. If you don’t have your original packaging, please include the following written on a piece of paper: your name, your order number, and your phone number.
Write the Return Merchandise Authorization (RMA) number on the receipt and on the outside of the package.
RETURNS: Write on your original order slip that you would like to return the item(s) for a refund.
EXCHANGES: Write on your original order slip that you would like an exchange, and please mark down the specific item(s) that you would like to exchange for.
Step Three: Shipping
You are responsible for return shipping. You can use your original box you received, or any plain cardboard box to ship your return. If there are any existing shipping labels, stickers, or other materials on the shipping box from previous shipments, please remove them.
Step Four: Processing
Most packages take 1-5 business days to be shipped back to us, but please check with your shipper to track any packages returning to our facility. Once your return is received it will be inspected within 48 hours of receipt.
For Refunds: Your refund will be processed and a credit will be automatically applied to your original method of payment within 3 business days.
For Exchanges: After processing the package, your new item(s) will be packed and mailed out within 2 business days. You may be contacted for additional charges for shipping or price differences with your new item(s).
If you have any questions, or need to process a return/exchange quickly, please contact us at email@example.com